Privacy Policy

Welcome to Joyaavo (“we,” “us,” or “our”). Joyaavo helps people discover local businesses, offers, events, and promotions, and helps business owners list their business, publish posts, manage reviews, and promote their services.

This Privacy Policy applies when you use our website, the Discover experience for customers, the Business Owner portal, and related features such as notifications, reviews, saved posts, and wallet payments.

By using Joyaavo, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

• Account details: name, email, phone, password, city, area, and profile photo.
• Business info: listings, posts, reviews, follows, saves, and contact messages.
• Automatic data: device info, usage activity, location preferences, and logs.

• Essential cookies keep you signed in (HTTP-only, 7-day session).
• Functional storage saves your profile, location, and saved posts.
• Analytics cookies - Google Analytics via Google Tag Manager, only with your consent through our cookie banner.You can accept or decline analytics cookies using the banner shown on the site. Essential cookies are required for login and core functionality

• Provide and operate the Platform and your account
• Personalize content based on your location and preferences
• Enable reviews, follows, saves, likes, and notifications
• Process wallet recharges and maintain transaction records
• Send service updates and promotional notifications (based on your preferences)
• Improve Joyaavo through analytics and product development
• Maintain security, detect abuse, and prevent fraud
• Comply with legal obligations and enforce our Terms of Service

We do not sell your personal data. We may share information with:

• Cloudinary - image and media hosting
• Razorpay - payment processing for wallet recharges
• Google - Sign-In, Analytics, and Tag Manager (analytics with consent)
• Firebase - push notification delivery
• Hosting and infrastructure providers - application hosting and databases

Information you choose to publish (business listings, posts, reviews) may be visible to other users. We may also disclose information when required by law or to protect the rights and safety of Joyaavo and our users.

We retain personal information only as long as necessary for the purposes described in this policy, including while your account is active, for legal and security requirements, and for resolving disputes. When data is no longer needed, we delete or anonymize it using reasonable measures.

Depending on applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to access, correct, delete, or withdraw consent for certain processing of your data.

• Update profile details in your account settings
• Manage notification preferences in your profile
• Accept or decline analytics cookies via our cookie banner
• Sign out to end your authenticated session
• Email support@joyaavo.com with the subject line "Privacy Request"

We use reasonable safeguards including encrypted password storage, HTTP-only secure authentication cookies, access controls, and secure payment processing through Razorpay. No method of transmission or storage is completely secure; please keep your login credentials confidential.

Joyaavo is not intended for children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided us data, contact us and we will take steps to delete it.

Joyaavo may link to third-party websites, social profiles, or WhatsApp contact flows for businesses. We are not responsible for the privacy practices of those third parties.

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Continued use of Joyaavo after changes means you accept the revised policy.

For privacy questions, data requests, or complaints:

• Email: support@joyaavo.com
• Location: Gujarat, India
• Contact page: /contact